Refund Policy

At TheChocolateWood.com, we strive to ensure your satisfaction with every purchase. However, we understand that situations may arise where a refund or replacement is necessary. Please review our refund policy below to understand your options:

No Refund if Product Delivered:

• Once your order is delivered successfully, we do not offer refunds.
• We encourage customers to thoroughly review their orders before completing the purchase to ensure accuracy and satisfaction.

Replacement for Wrong Items:

• In the rare event that you receive the wrong item(s) in your order, we will gladly replace them.
• To initiate a replacement, please contact our customer service team within 4 days of receiving your order.
• We may require photographic evidence of the incorrect items for verification purposes.
• Once confirmed, we will arrange for the prompt replacement of the incorrect items at no additional cost to you.

COD Advance Payment Requirement:

• For all orders, a Cash on Delivery (COD) advance payment of one-third (1/3rd) of the total order amount is mandatory.
• The COD advance payment serves as a commitment from the customer and helps us ensure smoother order processing and delivery.
• Failure to provide the COD advance payment may result in the cancellation of your order.

Refund Process:

• Refunds are only applicable in cases where we are unable to fulfill your order due to unforeseen circumstances or if the product(s) are out of stock.
• If a refund is approved, it will be processed via the original payment method used for the purchase.
• Please allow 3 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Cancellation Policy:

• Orders can be canceled within 24 hours of placement, provided they have not yet been processed for shipping.
• To cancel an order, please contact our customer service team immediately with your order details.
• Orders that have already been processed for shipping cannot be canceled and are subject to the refund policy stated above.

Contact Us:

• If you have any questions or concerns regarding our refund policy or need assistance with your order, please don't hesitate to contact our customer service team.
• You can reach us via email at SALES@thechocolatewood.com or by phone at +91-93137841111

Thank you for choosing TheChocolateWood.com. We value your trust and strive to provide you with the best shopping experience possible.